Refund policy

Cancellation Rights (Consumer Contracts Regulations 2013)
You have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To cancel, contact us at support@gainsmart.info with your order number.

Returning Goods
Once you've told us you're cancelling, you must send the item back within 14 days. Items should be unused and, where possible, in their original packaging. Return postage costs are paid by the customer, unless the item is faulty or not as described.

Refunds
We will refund you within 14 days of receiving the returned item (or of you providing proof of postage, whichever is sooner). This includes your original standard delivery charge, but not any extra cost if you chose a premium/express delivery option.

Faulty or Damaged Items (Consumer Rights Act 2015)
If an item arrives faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund. Contact us at support@gainsmart.info with photos and we'll resolve it at no extra cost to you.

Non-Returnable Items
Personalised items, perishable goods, and hygiene-sealed items (once unsealed) cannot be returned unless faulty.